SRT POLICIES

WORKSHOP CANCELLATION, DEPOSIT, PAYMENT & REFUND POLICIES
 

Things happen. I surely understand that. If you have to cancel, I understand. Keep in mind though, I have a lot invested into planning and realizing a Road Trip. I've made hotel reservations, rented cars or vans, prepaid for entrance and permission into national parks, and much more. Many of these businesses require deposits and many of these are non-refundable. We must rely on your confirmed attendance to make important arrangements, reservations and payments in advance for your workshop to be a positive and pleasant experience. If you need to cancel, please let us know as soon as possible.

If you have to cancel, let's talk. With all of the different locations we go to I have different cancellation policies from no refund to partial refunds. I am open to honoring your deposit for another Road Trip. Like I said . . . let's talk.

DEPOSITS & PAYMENTS

Your initial deposit is fully refundable within 72 hours of making the deposit. After 72 hours, your deposit becomes non-refundable. The balance of the workshop is due 30 days before the first day of the workshop. If your initial deposit is made inside of 30 days from the first day of the workshop, full payment may be required in lieu of the usual deposit. A payment schedule may be arranged if this makes attending a Soul Road Trip more possible for you. Contact me directly for an installment payment opportunity. EMAIL

CANCELLATIONS, REFUNDS & TRANSFERS

Sometimes you need to cancel a trip. Plans and desires change and we understand that. We also hope that you understand certain arrangements, reservations and plans must be made weeks if not months out from a workshop. Deposits are used to make these arrangements to make your experience a pleasant one. Of course, we wish you to come again and again and to tell your friends about your wonderful experience.

 

However, if you must cancel, please be aware of these policies. After the initial 72 hours after making a deposit, that deposit is non-refundable. If you cancel after 72 hours and 30 days before the first day of the workshop, any additional monies are refundable less a 15% administration fee. If you must cancel within 30 days before the first day of the workshop, all funds are non-refundable so we recommend travel insurance. Check out allianz.com or squaremouth.com for trip insurance opportunities.

 

Workshop registrations are usually NOT transferable. We will take each situation on a case-by-case basis. If Soul Road Trips needs to cancel a workshop, we will let you know as soon as possible and at least 14 days prior to the first day of the scheduled workshop, and immediately refund your full tuition. However, we will not be responsible for non-refundable airline tickets or lodging reservations. Please do not purchase airline tickets or make non-refundable deposits on lodging that cannot be canceled before the trip.

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55 Calle Bayona Street   |   Old Habana, Cuba